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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ian Heady

August 3, 2026

5  out of  5
rating by Ian Heady
"The staff is super friendly and addressed all my needs. Grace and Bev are very easy to work with and they made sure to go the extra mile. I highly recommend Michael Schanne State Farm to anyone."
We responded:
"Ian, thank you so much for your kind words and recommendation! We truly appreciate you taking the time to share your experience with Michael Schanne State Farm. We’re so glad to hear that our team was able to address all your auto, life, home, and renters' insurance needs. Grace and Bev will be especially happy to know their efforts made such a positive impact. We’re grateful for your trust and look forward to continuing to serve you!"
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Ken

July 24, 2026

5  out of  5
rating by Ken
"Shopped for new auto insurance and called Michael Schanne State Farm in Middletown,Ohio and spoke with Grace, she was great, explained everything so you can really understand the insurance lingo. The phone call was really great Grace knew alot and afterv15 minutes or so I was convinced to go with State Farm. Thank you Hrace for all your help. I'll get back with you on the Home owners insurance"
We responded:
"Hi Ken! Thank you so much for your thoughtful review and for choosing Michael Schanne State Farm here in Middletown for your Auto Insurance needs! We’re so glad Grace was able to help make shopping for auto insurance a smooth and easy experience. She does a wonderful job explaining the details in a way that makes sense, and we’re happy to hear you felt confident in your decision. We truly appreciate the opportunity to serve our neighbors in Middletown and the surrounding area. Thanks again for your kind words, and we’ll be here whenever you’re ready to talk about homeowners or life insurance!"
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atrienna

July 23, 2026

5  out of  5
rating by atrienna
"Grace handled my auto quote perfectly and got me everything I wanted for a better price than I expected. Very very happy with her service."
We responded:
"Thank you so much for your wonderful review of Michael Schanne State Farm Insurance! We’re thrilled to hear that Grace handled your auto quote perfectly and was able to get you exactly what you wanted at a better price than expected. We truly appreciate your kind words and are so glad you’re very happy with the service. We’ll be sure to share your feedback with Grace! Please call us for your future Life Insurance needs as well!
"
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Sierra Nicole (BeAuTiFuL cRaZy)

July 15, 2026

5  out of  5
rating by Sierra Nicole (BeAuTiFuL cRaZy)
"The associate I spoke with was Grace and she was amazing! She explained every detail of all the coverage with me to find what worked best for me. I definitely recommend State farm and Grace!!"
We responded:
"Hi Sierra, Thank you so much for your kind words and recommendation! We’re thrilled to hear that Grace provided such an amazing experience and took the time to explain your coverage options in detail. Helping our customers find the protection that fits their needs best is exactly what we strive for. We truly appreciate your trust in our office and your support of Grace and Michael Schanne State Farm in Middletown, OH!"
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Jennifer Paff

May 21, 2026

5  out of  5
rating by Jennifer Paff
"Grace helped me with renters insurance. She was very knowledgeable and very nice to talk to."
We responded:
"Hi Jennifer, thank you for your kind words! We’re so glad to hear Grace was able to help you with your renters insurance and that you found her knowledgeable and pleasant to work with. At Michael Schanne State Farm Insurance, we’re committed to making insurance simple and providing personalized service for your renters, auto, home, and life insurance needs. We appreciate your support and look forward to helping you throughout the next several year for all your insurance needs!"
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Phaedra Phillips

May 19, 2026

5  out of  5
rating by Phaedra Phillips
"Got an amazing quote for my auto insurance and got all the details sorted in no time. Will recommend to my friends and family."
We responded:
"Hi Phaedra, Thank you so much for your kind review! We’re thrilled to hear you had a great experience and that we were able to get you an amazing auto insurance quote quickly and efficiently. At Michael Schanne State Farm, we work hard to make the process simple and stress-free. We truly appreciate your recommendation to friends and family, and we’re grateful for the opportunity to serve you!"
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Isabel Paschal

April 10, 2026

5  out of  5
rating by Isabel Paschal
"Amazing customer service very thorough and explained well"
We responded:
"Hi Isabel, thank you so much for your kind words! We’re thrilled to hear you had an amazing experience and that everything was explained thoroughly. Grace will be so happy to know her help made such a positive impression. We truly appreciate your support and look forward to serving you again! We strive every date at Michael Schanne State Farm Insurance to help customers prepare for the unexpected. We look forward to working with you for many years on your Auto, Home-Renters, and Life Insurance!"
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Jordan Combs

April 6, 2026

5  out of  5
rating by Jordan Combs
"Mike Schanne and his team are fantastic. Their service and ability to break things down made the process of switching over super simple. Mike also has the heart of a teacher and on concepts that most folks don’t typically look daily (like insurance), it was great to have him break things down and explain. I plan to refer many folks toward him and his branch at Stare Farm. Thank you, Mike and Team!"
We responded:
"Jordan, thank you so much for your kind words and thoughtful review! We're thrilled to hear that Mike and the team were able to make the process smooth and easy for you. Mike truly has a passion for teaching and helping clients understand important concepts, so it’s wonderful to hear that resonated with you. We really appreciate your trust and your willingness to refer others to our office at State Farm. It means a lot to us! Thanks again,"
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Rohith Ravuri

March 24, 2026

5  out of  5
rating by Rohith Ravuri
"Grace was very helpful in setting up my car insurance, she communicated very well and explained all the inclusions in insurance policy with lots of patience.
Thanks to the entire team!"
We responded:
"Thank you so much for your kind words and for choosing us for your car, renters, & life insurance needs! We're glad to hear that Grace was able to assist you patiently and clearly explain all the details of your policy. Providing excellent communication and support is very important to us.

If you ever have questions about your life insurance or any other products you have with my office, please don’t hesitate to reach out. We're here to help you protect what matters most.

Thanks again for your trust and support!"
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Dreama Eby

March 23, 2026

5  out of  5
rating by Dreama Eby
"Grace has been so great to work with. Answering all our questions."
We responded:
"Hi Dreama,

Thank you so much for your kind words and for taking the time to leave a review! We're delighted to hear that Grace has been helpful and attentive in answering all your questions. Providing great service at a great price is our goal, and it’s wonderful to know we met your expectations. If you ever need anything else with your homeowners or vehicle insurance, don’t hesitate to reach out! Life Insurance is our specialty, and we would love the opportunity to discuss with you!"
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Christopher Bosco

February 26, 2026

5  out of  5
rating by Christopher Bosco
"Grace from the state from Office in Middletown, OH walked me through my renters and auto insurance step by step. Which was a task because I had been a progressive customer for 25 years. So it was scary to change.

Grace walked me through it all, was patient and quoted me several different options and let ME figure out what I wanted. Then she waited patiently until I was ready to change over. Then I changed over with her boss and the owner Michael who couldnt have bedn nicer. He confirmed all my important information, told me EVERYTHING i was paying for and where the money was going every cent. It was then that I knew this was the RIGHT choice to move over. Now I am only asking myself...why didnt I move over sooner....

Shout out to the team of Michael & Grace you guys are amazing. HIGHLY recommend and I will tell everyone I know. Thank you for making the transition from my old insurance to State Farm. 👊😎."
We responded:
"Chris, thank you for your kind words and 5-star review of Grace and our insurance agency here at Michael Schanne State Farm. Every day, we take our responsibility seriously to explain your coverages in easy-to-understand terms, so you know what you are paying for. We are hopeful we can serve you for many years here at Michal Schanne State Farm Insurance and again, our sincere gratitude for taking the time to review Grace. "
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Jessica Propps

February 24, 2026

5  out of  5
rating by Jessica Propps
"Everyone is so polite and friendly. The agent was able to get my insurance down to a fourth of what I was paying."
We responded:
"Hi Jessica, we strive to provide everyone with exceptional coverage at a fair price so you are covered when you need it! Our team will take all the time needed to explain everything to you in an easy to understand way and help protect your Car, Home, and Life with exceptional insurance here at Michael Schanne State Farm Insurance. We are thrilled to have you as a customer and look forward to working with you for many years."
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Danielle Lyon

February 10, 2026

5  out of  5
rating by Danielle Lyon
"Michael, Bev, and Grace are amazing! Thank you guys for all you do!"
We responded:
"Danielle, thank you so very much for your amazing review of us! We are truly thankful for the words and recognition our staff does to help all our customers with all their Home, Auto, and Life Insurance needs. Thank you again for taking time to recognize us."
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Matthew McGlothen

February 3, 2026

5  out of  5
rating by Matthew McGlothen
"Michael and Bev are phenomenal, always a pleasure to talk to and very easy to work with. They give you small company customer support with the big company that is State Farm. Would highly recommend them for all your insurance needs"
We responded:
"Hi Matt, thank you so much for your kind words and thoughtful recommendation! All of us at Michael Schanne State Farm appreciate hearing that their personalized service makes a difference. We're proud to offer that small company feel while delivering the strength and reliability of State Farm. Please don’t hesitate to reach out if you ever need anything, home, auto, or life insurance — we’re always here to help!"
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Billy Garretson

February 2, 2026

5  out of  5
rating by Billy Garretson
"Grace was amazing, answering all questions and helping us through the process."
We responded:
"Hi Billy, thank you so much for taking the time to leave Grace and Michael Schanne State Farm a review! We truly appreciate your kind words and are thrilled to hear about your positive experience. Your feedback means a lot to our team and motivates us to continue providing the best service possible. We look forward to working with you for many years on your home, auto, and life insurance. Michael Schanne State Farm Insurance."
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Samantha Campbell

January 16, 2026

5  out of  5
rating by Samantha Campbell
"I switched to State Farm insurance after having issues with my prior carrier and Grace could not have made the transition any easier. I’m not well versed in “insurance language” and Grace was patient and helped me understand my coverage and what it all entailed. Bonus, my rates were cheaper with State Farm than my previous carrier."
We responded:
"Thank you so much for your kind words and for choosing Michael Schanne State Farm! We're thrilled to hear that Grace was able to make your transition smooth and help you feel confident about your coverage. Our goal is always to provide clear information and excellent service, so it's wonderful to know you had that experience. We're also glad you found competitive rates with us! If you ever have any questions or need assistance, please don't hesitate to reach out. Welcome to the State Farm family at Michael Schanne State Farm Insurance."
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Raheem Richardson

January 15, 2026

5  out of  5
rating by Raheem Richardson
"Grace 👑 was great and informative.
Pleasant to talk to 😊"
We responded:
"Thank you so much, Raheem, for leaving a glowing 5-star review of Michael Schanne State Farm Insurance and the Auto Insurance policy you received through Grace! We're thrilled to hear that Grace was great, informative, and pleasant to talk to. Your feedback means a lot to us and helps us continue providing excellent service. We truly appreciate your support!"
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Zebulah Holderman

November 19, 2025

5  out of  5
rating by Zebulah Holderman
"Good coverage good rates friendly people!"
We responded:
"Zebulah, thank you very much for the time to leave us a review. You said it all, coverage, rates, and 5-star service is what we are made of here at Michael Schanne State Farm. You will also talk to your agent on a regular basis and review your coverages annually to make sure it is in line with your goals. We will help you manage the unexpected and plan for the future with an outstanding line of insurance products--including Life Insurance. Thank you for your business and we look forward to working with you for many years at Michael Schanne State Farm Insurance."
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Stefanie_Armstrong (Renee)

November 7, 2025

5  out of  5
rating by Stefanie_Armstrong (Renee)
"Ian Was Such A Great Help. He Got Me All Setup And Taken Care Of In Less Than An Hour Overall Great Experience With Statefarm"
We responded:
"Hi Stefanie, thanks for taking time to recognize Ian. He is such a valuable member of our staff and the guidance he gives to our customers. We hope you are a customer for many years to come and whether it is Auto, Home, or Life Insurance, we are here everyday with 5 star service to make you smile. Thank you again for recognizing Ian and our agency."
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Monica McQuinn

November 5, 2025

5  out of  5
rating by Monica McQuinn
"Ian was amazing explaining things to me"
We responded:
"Hello Monica, I appreciate the kinds words about Ian and our agency. With State Farm Insurance, we hope to provide you an individualized plan and explanation of what you are paying for that meets your needs. Insurance is expensive, we take it seriously to make sure people know what they are paying for. We want everyone to be thrilled to speak to a live person, tell us your needs, let us design a plan for you and execute that for you at the highest level. Whether it is Auto, Home, or Life Insurance, we can provide you with the bundled coverages you need with five star service. We hope to serve you for many more years and again, thank you for the time in leaving us a review at Michael Schanne State Farm Insurance."
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Judy Cupp

October 15, 2025

5  out of  5
rating by Judy Cupp
"Very good customer service, quick responses!"
We responded:
"Hi Judy, thank you very much for leaving us a 5 star review for your auto and home insurance needs. We always work hard to provide fast service, with accurate information and in the manner you wish to hear from us. Always reach out to us for any of your insurance needs. Thank you for leaving us a great review."
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Daniel Johnson

September 26, 2025

5  out of  5
rating by Daniel Johnson
"Ian Heady did a great job getting my wife and I switched over to our new policy. He made the process simple and easy and saved us money in the process!"
We responded:
"Daniel, I am so pleased to hear of your experience with Ian Heady and my agency here at Michael Schanne State Farm in Middletown, OH. Whether being a new customer or a State to State transfer of your existing State Farm policy like you, we strive to work hard to provide the best coverages at a fair price! Each day, we work hard to provide outstanding service and want to be your insurance provider for many years! Thank you again for trusting your business with Ian and my agency. Thank you again for your amazing review of Michael Schanne State Farm!"
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britiesh spells

September 23, 2025

5  out of  5
rating by britiesh spells
"Ms. Bev is marvelous, she is always professional and kind."
We responded:
"Hi Britiesh, thank you so much leaving your comments about Bev and our agency here at Michael Schanne State Farm. We strive to provide the best customer service at a fair and reasonable price for all your Auto, Home, Life, and Insurance needs. Outstanding service is the life-blood of any service organization and here at Michael Schanne State Farm. We appreciate your insurance business with us and we know you have many choices when it comes to insurance and we are so pleased you are happy with Bev and my agency. If there is anything we can ever do, please don't hesitate to reach out to us. Thank you for leaving this outstanding review, we appreciate you."
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Leah Titlebaum

September 19, 2025

5  out of  5
rating by Leah Titlebaum
"Grace was quite understanding when I wasnt able to pay our original phone call date. She flexed with me and was able to help me get set up."
We responded:
"Leah, thank you for your review. We strive on every call to be flexible and understanding with all our customers. At Michael Schanne State Farm, we want to be your insurance agent for now and forever. We have a wide variety of auto, home, renters, life and more! At Michael Schanne State Farm, we will work with you to help you achieve all your goals with flexible cover that meets your needs. Thank you for your business and we look forward to serving you for many year. Grace and the entire team at Michael Schanne State Farm."
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Summer G

September 11, 2025

5  out of  5
rating by Summer G
"Grace has been very helpful! I would definitely recommend State Farm 😊"
We responded:
"Hi Summer, thank you for taking the time to review our agency here at Michael Schanne State Farm and provide wonderful feedback on your experience with Grace. We strive to provide 5 star service everyday with an outstanding experience help to educate you about your insurance at a fair price. We can help with all Auto, Home, Renters, Life and other insurance products. Grace is an tremendous asset for anyone looking for insurance, please pass along her name to any friends and family looking for insurance. Thanks again for your outstanding review of Michael Schanne State Farm."