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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Glenn Gillette (Razorman)

Glenn Gillette (Razorman)

August 14, 2025

5  out of  5
rating by Glenn Gillette (Razorman)
"Great rates and easy to bundle. Took less than 30 minutes to get everything set up and I was very pleased with the service."
We responded:
"Glenn, thank you so much for leaving us a wonderful review of our Auto and Renters insurance here at Michael Schanne State Farm. Grace is a great team member who strives every day to provide outstanding service, coverage, and price. Michael Schanne State Farm provides a wide variety of insurance including Auto, Home, Renters, Life, Pet and more. We are looking forward to serving your insurance needs for many more years! Thank you from all of us at Michael Schanne State Farm Insurance."
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Brooke Underdahl

August 8, 2025

5  out of  5
rating by Brooke Underdahl
"The Set up process was very smooth, Ian Heady was great with answering all the questions I had."
We responded:
"Brooke, thank you for the 5 Star Review! We are so glad you chose us for your insurance needs here at Michael Schanne State Farm insurance in Middletown, Ohio. Ian does an amazing job educating and informing our customers on the many options they have when it comes to their insurance needs. Thank you again for taking the time to recognize Ian and all of us here at Michael Schanne State Farm Insurance where we can help with you with your Auto, Home/Renters, Life, and other insurance needs."
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Jessica Propps

August 4, 2025

5  out of  5
rating by Jessica Propps
"Everyone is so polite and friendly. The agent was able to get my insurance down to a fourth of what I was paying."
We responded:
"Hi Jessica, we strive to provide everyone with exceptional coverage at a fair price so you are covered when you need it! Our team will take all the time needed to explain everything to you in an easy to understand way and help protect your Car, Home, and Life with exceptional insurance here at Michael Schanne State Farm Insurance. We are thrilled to have you as a customer and look forward to working with you for many years."
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Melissa Messer

August 1, 2025

5  out of  5
rating by Melissa Messer
"My experience has been wonderful there always friendly and letting me know on my disability check that I can get more for the money on car insurance an now other things I appreciate them"
We responded:
"Thank you Melissa! Thank you so much for your kind words! We're delighted to hear that our team has been friendly and helpful in guiding you to get the most value from your disability check, especially with your car insurance and other insurance products here at Michael Schanne State Farm Insurance here in Middletown. We truly appreciate your trust and look forward to continuing to support you!"
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Max Renay-Lopes

July 29, 2025

5  out of  5
rating by Max Renay-Lopes
"Ian Heady was a fantastic sales representative. He guided me through the process efficiently but with thorough explanations of everything. Very knowledgeable and was super responsive. I would strongly recommend him to anyone looking for insurance."
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that Ian provided you with thorough guidance and exceptional service throughout the process. Your recommendation means a lot to us and to Ian. We'll be sure to share your kind words with him! If you ever need anything else, we're here to help. At Michael Schane State Farm Insurance we strive to provide you with outstanding service and support at a fair price on your Auto, Renters, Home and Life Insurance. We look forward to working with you for many more years!"
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Evan Hardy

July 25, 2025

5  out of  5
rating by Evan Hardy
"Ian Heady facilitated the quoting process in a manner that was both frictionless and honestly quite enjoyable. I would highly recommend working with Michael and his team if you're looking to get covered."
We responded:
"Evan thank you for your review and recognizing everything Ian does for our customers every day! At Michael Shawnee State Farm, we try our best every day to protect customers from the unexpected and be there when they need us most at a fair price. Through our auto home and Life Insurance products we deliver on that promise every day. Thank you for being a customer of Michael Shawnee State Farm Insurance."
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Destiny Bird

July 22, 2025

5  out of  5
rating by Destiny Bird
"Ian Heady was so very helpful"
We responded:
"Destiny, thank you for your review of Michael Schanne State Farm Insurance. We strive to provide five-star service and competitive pricing and help educate customers on their insurance in a fast and friendly manner. Ian is well versed in all types of insurance, Home, Auto, Life, Business and others and we look forward to working with you for many years! Thank you again for your review."
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Peyton Stout

July 20, 2025

5  out of  5
rating by Peyton Stout
"I’ve been so happy with Michael and his team. They go above and beyond to explain insurance in simple terms and in a way that is friendly. I’ve been insured many other places but Michael and his team are the best."
We responded:
"Thank you for the review! With every customer at Michael Shawnee State Farm Insurance, we tried to deliver outstanding service, a personalized approach and a fair price in order to get you the best coverage for auto home and Life Insurance. Thank you again for your 5 star review!"
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Brenda Allen

April 29, 2025

1  out of  5
rating by Brenda Allen
"My experience with my home owners insurance: I am absolutely beat down due to the incapability of State Farm Agent, Michael Schanne. We had a bad storm last April approximately and suffered heavy damage to our roof due to high winds, rain and neighbors trees breaking off and hitting our house. We've had tarps on our roof for almost a year waiting for State Farm to pay for the damage and repair to our roof. I've called the adjuster many times to usually get a voicemail to leave a message to which I do. My husband and I are in our middle to late seventies and on fixed income. My husband worked most of his life to get what we have and to be treated like this is beyond ridiculous. I had two strokes last February and I told the receptionist about it only to have Mr Schanne to bring that up to me when he asked for the date of the storm. " But weren't you just in the hospital He asked?How rude and demeaning was that? Like I'm incompetent! This angers me to no end and as a result moves us into filing a lawsuit against State Farm and Michael Schanne. I'm saying that if you want good service for your home owners insurance, they are not where you want to be. Run run run!"
We responded:
"Brenda, we appreciate you bringing this to our attention. It’s clear this has been upsetting, and we’re sorry for the frustration and disconnect you experienced. This isn’t how we want anyone to feel after working with us. Thank you for taking the time to share your experience with us. Your feedback is important, and we take your concerns seriously. We want to also clarify that while State Farm agents like our office are dedicated to assisting customers, we do not have a role in the claims decision-making process or how claims are settled. We do understand that you and your claim adjustor did speak directly over the phone yesterday 4/29/25 and you were provided with an update on the status of your claim. Those people are best suited to give you direction on your claim, its status, and what to do next. We have shared your feedback directly with our Claims leadership to ensure that your concerns are addressed and to improve their service moving forward. If you would like to discuss your claim further, or if there’s anything we can do to assist you, please feel free to reach out to your adjustor or us directly. We are all here to help. Thank you again for your feedback, and we wish you all the best. "
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Susan Cook

April 22, 2025

5  out of  5
rating by Susan Cook
"They were wonderful and did all we asked"
We responded:
"Susan, thank you so much for your kind words! We’re thrilled to hear that you had a wonderful experience with us at Michael Schanne State Farm Insurance. Our team is dedicated to meeting the needs of our clients, and it's great to know that we were able to fulfill your requests. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your trust in us for your auto, home, and life insurance needs!"
Profile photo of Britton Boyle Class of 2019

Britton Boyle Class of 2019

April 19, 2025

5  out of  5
rating by Britton Boyle Class of 2019
"Ian was very helpful. He answered any and all questions I had and made sure I understood everything I was signing up for."
We responded:
"Britton, we can't thank you enough for your review of our agency and recognizing the assistance Ian provided for your Auto and Renters shopping experience! We strive every day to provide outstanding customer service and coverage at Michael Schanne State Farm Insurance by meeting all your needs for Auto, Renters, Home, & Life Insurance! Your confidence in our team means the world to us and we are looking forward to many years of assisting your with your insurance needs at Michael Schanne State Farm Insurance and thank you for being our 50th Review of our agency!"
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Edilberto

March 27, 2025

5  out of  5
rating by Edilberto
"Very professional highly recomend!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience at Michael Schanne State Farm Insurance! We’re thrilled to hear that you found our service to be professional and that you would recommend us for your Auto, Home, Renters, or Life Insurance needs. Our team works hard to provide the best possible support to our clients, and it’s rewarding to know that our efforts are appreciated. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!"
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swampthing 1

February 26, 2025

5  out of  5
rating by swampthing 1
"The staff was very professional and helpful handling my issues."
We responded:
"Thank you for your 5 star review of Michael Schanne State Farm Insurance. Our goal is to provide you with outstanding service of all your Home, Auto, Life, and Renters Insurance needs. Each day our staff works tirelessly to achieve a high level of satisfaction of service and pricing of your insurance needs. We are well positioned to assist all our customers face to face with Auto, Life, Home and various other insurance needs. Thank you so much for reviewing our office here in Middletown and trusting us with your insurance needs. Thank you again for your 5 star review."
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Cornelia West

February 21, 2025

5  out of  5
rating by Cornelia West
"I just want to thank you guys for your service"
We responded:
"Thank you for your kind words, Cornelia. At Michael Schanne State Farm, we strive to provide every customer with oustanding service at a fair price. Every customer has unique needs and we want you to be pleased with the coverages provided to you and help make your insurance buying experience pleasant. Whether it is auto, home, renters or life insurance, at Michael Schanne State Farm Insurance, we are here to serve you and all our customers in Ohio. Thank you again for your five star review!"
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Emmy Hamilton

February 18, 2025

5  out of  5
rating by Emmy Hamilton
"Thank you so much Ian Heady for assisting me today I greatly appreciate you!! You definitely handled everything professionally and accurately!!"
We responded:
"Emmy, we appreciate your business and taking time to leave us a review and also recognize Ian. We strive every day to provide five start service at a fair and accurate price. We know you have many choices when it comes to your auto and renters insurance and we are happy you have chosen Michael Schanne State Farm. Auto and Renters Insurance is so important and we are glad you have that in place now! Thank you for choosing our agency here in Middletown at Michael Schanne State Farm."
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Three's Family

October 5, 2024

5  out of  5
rating by Three's Family
"Michael Schanne State Farm Insurance meets you with the most professional advice in the industry. Michael shows great character and will meet your insurance needs with the upmost proffesionalism"
We responded:
"Thank you for taking the time to share your positive experience with Michael Schanne State Farm Insurance. We greatly appreciate your kind words and your trust in our services. At Michael Schanne State Farm Insurance, we pride ourselves on providing the most professional advice in the auto, home, and life insurance industry. We are delighted to hear that Michael has exemplified great character and professionalism while meeting your insurance needs. Delivering top-notch service and ensuring our clients' satisfaction are our top priorities. We value your feedback and look forward to continuing to serve you with the utmost professionalism. If you have any further questions or require additional assistance, please do not hesitate to reach out to us. Thank you once again for choosing Michael Schanne State Farm Insurance."
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Proud Cherokee

August 6, 2024

5  out of  5
rating by Proud Cherokee
"If you've never had State Farm Insurance give them a chance! Extremely affordable rates, kind and courteous customer service, and everything is emailed to you so you'll have your insurance card immediately. Happy I switched!"
We responded:
"We sincerely appreciate your review! Your kind words about Michael Schanne State Farm Insurance and our wide range of services are truly valued. Our team is dedicated to delivering exceptional insurance service on a daily basis. With a local touch and distinctive approach, we take pride in offering a seamless experience for Auto, Home, and Life insurance needs. Assisting our customers with excellent coverage options is our passion here at Michael Schanne State Farm insurance where we provide Auto, Home, and Life Insurance. Thank you once again for your thoughtful review!"
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Richard Weidner

August 1, 2024

5  out of  5
rating by Richard Weidner
"local hometown feel. Long time big company name. Enjoying the coverage so far. Thank you very much."
We responded:
"Dear Richard, Thank you so much for your fantastic review! We're thrilled to hear that you're having a great experience with Michael Schanne State Farm Insurance. Your description of our company as having the perfect balance of big company protection and a small office feel with personalized products and services is spot-on. Should you ever require any assistance, please don't hesitate to contact us. Best regards, Michael Schanne State Farm Insurance Agent Middletown, OH"
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Jennifer Shearer

July 31, 2024

5  out of  5
rating by Jennifer Shearer
"Always communicates and makes sure I understand policy’s and always provides information as needed. Very nice and patient all the staff. Thank you all"
We responded:
"Jennifer, thank you for your five star review of our Agency here at Michael Schanne State Farm. Taking time to understand your needs and recommend solutions for you is what we are all about. We always want to make sure we go the extra mile for all our customer and prospective insurance customers! Thank you again and we look forward to working with me at Michael Schanne State Farm Insurance"
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Emilie Terhune

July 18, 2024

5  out of  5
rating by Emilie Terhune
"Answered all of my questions, patient, and worked to get me the best rate possible! Michael and Ranaye made it so easy when I switched to them from another company. Very impressed."
We responded:
"Thank you Emilie for the kind words. We strive everyday at Michael Schanne State Farm Insurance to provide the best customer service and guidance to all our customers. Working with people to assure you are properly protected at a fair price is what we strive to achieve everyday. Thank you for allowing me and my staff to provide insurance to you, whether it is Auto, Home, or Life Insurance, we are hear every step of the way. Thank you again from Michael Schanne State Farm Insurance."
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Ejovi Odikpa

June 19, 2024

5  out of  5
rating by Ejovi Odikpa
"Exquisite quality service at its peak. Bravo Team Michael."
We responded:
"Thank you, Ejovi, for recognizing our team's commitment to providing exquisite quality service! We are pleased that you had a fantastic experience with our office. Your satisfaction is our top priority, and we are grateful for your positive feedback. If you ever need assistance in the future, please don't hesitate to reach out. - Michael Schanne - State Farm Insurance Agent, Middletown, OH. We have a full suite of insurance products; Auto, Home, and Life that we are able to protect your and your families future with. Again, thank you for the kind review and we look forward to serving your insurance needs for many years at Michael Schanne State Farm."
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Mary Johnson

May 28, 2024

5  out of  5
rating by Mary Johnson
"Michael Schanne is so helpful and patient. He is determined to help you get insurance right for you!"
We responded:
"Mary, I'm pleased to hear that you found my assistance helpful and patient in finding the right insurance for you! Ensuring your satisfaction is my top priority, and I'm grateful for your positive feedback. Feel free to reach out for any future insurance needs. - Michael Schanne - State Farm Insurance Agent, Middletown, OH"
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Hope Underwood

May 9, 2024

5  out of  5
rating by Hope Underwood
"I have everything covered through Michael Schanne State Farm. I believe the rates are competitive and I have been very happy with their customer service. They are responsive and quick to help. Thank you!!"
We responded:
"Hope, we so pleased that you have enjoyed working with us here at Michael Schanne State Farm Insurance Agency. As a full-service agency, with Home, Auto, Life and many other products, we strive to provide all our customers with the best in sales and support at a fair and honest rate. We are so happy with your decision to be a part of our agency and looking forward to many more years working with you. Thank you from all of us at Michael Schanne State Farm Insurance."
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Tyler Reptile man

May 8, 2024

5  out of  5
rating by Tyler Reptile man
"This is a good place to get insurance from I also find Michael a respected guy he's always there if u have any questions or need to make changes to your insurance i recommend them to anyone"
We responded:
"Tyler, we're thrilled to hear you're pleased with our service and recommendations! I'm always here to assist with any insurance questions or changes you may need. Thank you for recommending us, and we look forward to serving you in the future! - Michael Schanne - State Farm Insurance Agent, Middletown, OH"
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Todd Uhlir

May 8, 2024

5  out of  5
rating by Todd Uhlir
"Michael was great to work with, very prompt and knowledgeable"
We responded:
"Todd, I'm pleased to hear that you found working with me prompt and knowledgeable! Providing top-notch service is my priority, and I'm grateful for your positive feedback. If you ever need assistance in the future, feel free to reach out. Thank you for choosing Michael Schanne - State Farm Insurance Agency, Middletown, OH."