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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Danielle Lyon

February 10, 2026

5  out of  5
rating by Danielle Lyon
"Michael, Bev, and Grace are amazing! Thank you guys for all you do!"
We responded:
"Danielle, thank you so very much for your amazing review of us! We are truly thankful for the words and recognition our staff does to help all our customers with all their Home, Auto, and Life Insurance needs. Thank you again for taking time to recognize us."
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Matthew McGlothen

February 3, 2026

5  out of  5
rating by Matthew McGlothen
"Michael and Bev are phenomenal, always a pleasure to talk to and very easy to work with. They give you small company customer support with the big company that is State Farm. Would highly recommend them for all your insurance needs"
We responded:
"Hi Matt, thank you so much for your kind words and thoughtful recommendation! All of us at Michael Schanne State Farm appreciate hearing that their personalized service makes a difference. We're proud to offer that small company feel while delivering the strength and reliability of State Farm. Please don’t hesitate to reach out if you ever need anything, home, auto, or life insurance — we’re always here to help!"
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Billy Garretson

February 2, 2026

5  out of  5
rating by Billy Garretson
"Grace was amazing, answering all questions and helping us through the process."
We responded:
"Hi Billy, thank you so much for taking the time to leave Grace and Michael Schanne State Farm a review! We truly appreciate your kind words and are thrilled to hear about your positive experience. Your feedback means a lot to our team and motivates us to continue providing the best service possible. We look forward to working with you for many years on your home, auto, and life insurance. Michael Schanne State Farm Insurance."
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Samantha Campbell

January 16, 2026

5  out of  5
rating by Samantha Campbell
"I switched to State Farm insurance after having issues with my prior carrier and Grace could not have made the transition any easier. I’m not well versed in “insurance language” and Grace was patient and helped me understand my coverage and what it all entailed. Bonus, my rates were cheaper with State Farm than my previous carrier."
We responded:
"Thank you so much for your kind words and for choosing Michael Schanne State Farm! We're thrilled to hear that Grace was able to make your transition smooth and help you feel confident about your coverage. Our goal is always to provide clear information and excellent service, so it's wonderful to know you had that experience. We're also glad you found competitive rates with us! If you ever have any questions or need assistance, please don't hesitate to reach out. Welcome to the State Farm family at Michael Schanne State Farm Insurance."
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Raheem Richardson

January 15, 2026

5  out of  5
rating by Raheem Richardson
"Grace 👑 was great and informative. Pleasant to talk to 😊"
We responded:
"Thank you so much, Raheem, for leaving a glowing 5-star review of Michael Schanne State Farm Insurance and the Auto Insurance policy you received through Grace! We're thrilled to hear that Grace was great, informative, and pleasant to talk to. Your feedback means a lot to us and helps us continue providing excellent service. We truly appreciate your support!"
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Zebulah Holderman

November 19, 2025

5  out of  5
rating by Zebulah Holderman
"Good coverage good rates friendly people!"
We responded:
"Zebulah, thank you very much for the time to leave us a review. You said it all, coverage, rates, and 5-star service is what we are made of here at Michael Schanne State Farm. You will also talk to your agent on a regular basis and review your coverages annually to make sure it is in line with your goals. We will help you manage the unexpected and plan for the future with an outstanding line of insurance products--including Life Insurance. Thank you for your business and we look forward to working with you for many years at Michael Schanne State Farm Insurance."
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Stefanie_Armstrong (Renee)

November 7, 2025

5  out of  5
rating by Stefanie_Armstrong (Renee)
"Ian Was Such A Great Help. He Got Me All Setup And Taken Care Of In Less Than An Hour Overall Great Experience With Statefarm"
We responded:
"Hi Stefanie, thanks for taking time to recognize Ian. He is such a valuable member of our staff and the guidance he gives to our customers. We hope you are a customer for many years to come and whether it is Auto, Home, or Life Insurance, we are here everyday with 5 star service to make you smile. Thank you again for recognizing Ian and our agency."
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Monica McQuinn

November 5, 2025

5  out of  5
rating by Monica McQuinn
"Ian was amazing explaining things to me"
We responded:
"Hello Monica, I appreciate the kinds words about Ian and our agency. With State Farm Insurance, we hope to provide you an individualized plan and explanation of what you are paying for that meets your needs. Insurance is expensive, we take it seriously to make sure people know what they are paying for. We want everyone to be thrilled to speak to a live person, tell us your needs, let us design a plan for you and execute that for you at the highest level. Whether it is Auto, Home, or Life Insurance, we can provide you with the bundled coverages you need with five star service. We hope to serve you for many more years and again, thank you for the time in leaving us a review at Michael Schanne State Farm Insurance."
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T.J. Rotell

October 29, 2025

5  out of  5
rating by T.J. Rotell
"I worked with Grace W at this office to get my Auto and Renters Insurance. She was super professional, knowledgeable and got me an amazing plan and rate. Best part was she was incredibly human and kind which is rare these days. No robots, no pushy sales tactics. Just great person to person service. 10/10 would recommend. Big fan."
We responded:
"Hi T.J., I greatly appreciate your time and effort to leave Grace and my agency a 5 star review. We try to give people what they want, in the most efficient and informative way possible but also want to make sure you know what you are insured for since so much money goes to insurance every month. We will take the time to help you understand! We hope to be your agent for years and will always strive to give you outstanding service and support. Please don't hesitate to reach out to us for any additional needs like life insurance, bank products, or pet insurance. Thank you for your time to leave us a review. Michael Schanne State Farm."
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Judy Cupp

October 15, 2025

5  out of  5
rating by Judy Cupp
"Very good customer service, quick responses!"
We responded:
"Hi Judy, thank you very much for leaving us a 5 star review for your auto and home insurance needs. We always work hard to provide fast service, with accurate information and in the manner you wish to hear from us. Always reach out to us for any of your insurance needs. Thank you for leaving us a great review."
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Daniel Johnson

September 26, 2025

5  out of  5
rating by Daniel Johnson
"Ian Heady did a great job getting my wife and I switched over to our new policy. He made the process simple and easy and saved us money in the process!"
We responded:
"Daniel, I am so pleased to hear of your experience with Ian Heady and my agency here at Michael Schanne State Farm in Middletown, OH. Whether being a new customer or a State to State transfer of your existing State Farm policy like you, we strive to work hard to provide the best coverages at a fair price! Each day, we work hard to provide outstanding service and want to be your insurance provider for many years! Thank you again for trusting your business with Ian and my agency. Thank you again for your amazing review of Michael Schanne State Farm!"
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britiesh spells

September 23, 2025

5  out of  5
rating by britiesh spells
"Ms. Bev is marvelous, she is always professional and kind."
We responded:
"Hi Britiesh, thank you so much leaving your comments about Bev and our agency here at Michael Schanne State Farm. We strive to provide the best customer service at a fair and reasonable price for all your Auto, Home, Life, and Insurance needs. Outstanding service is the life-blood of any service organization and here at Michael Schanne State Farm. We appreciate your insurance business with us and we know you have many choices when it comes to insurance and we are so pleased you are happy with Bev and my agency. If there is anything we can ever do, please don't hesitate to reach out to us. Thank you for leaving this outstanding review, we appreciate you."
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Leah Titlebaum

September 19, 2025

5  out of  5
rating by Leah Titlebaum
"Grace was quite understanding when I wasnt able to pay our original phone call date. She flexed with me and was able to help me get set up."
We responded:
"Leah, thank you for your review. We strive on every call to be flexible and understanding with all our customers. At Michael Schanne State Farm, we want to be your insurance agent for now and forever. We have a wide variety of auto, home, renters, life and more! At Michael Schanne State Farm, we will work with you to help you achieve all your goals with flexible cover that meets your needs. Thank you for your business and we look forward to serving you for many year. Grace and the entire team at Michael Schanne State Farm."
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Summer G

September 11, 2025

5  out of  5
rating by Summer G
"Grace has been very helpful! I would definitely recommend State Farm 😊"
We responded:
"Hi Summer, thank you for taking the time to review our agency here at Michael Schanne State Farm and provide wonderful feedback on your experience with Grace. We strive to provide 5 star service everyday with an outstanding experience help to educate you about your insurance at a fair price. We can help with all Auto, Home, Renters, Life and other insurance products. Grace is an tremendous asset for anyone looking for insurance, please pass along her name to any friends and family looking for insurance. Thanks again for your outstanding review of Michael Schanne State Farm."
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Amanda Smith

August 20, 2025

5  out of  5
rating by Amanda Smith
"Was very pleased."
We responded:
"Hi Amanda, thank you taking time to leave us a great review and providing us with your feedback on the price we were able to provide for you. We strive to provide our customers with an outstanding experience everytime my mixing outstanding coverages with fair pricing value. Grace is a wonderful asset to Michael Schanne State Farm and you can always reach out to her for additional Home, Life, and other insurance products as your needs change. Thank you for your business from all of us at Michael Schanne State Farm."
Profile photo of Glenn Gillette (Razorman)

Glenn Gillette (Razorman)

August 14, 2025

5  out of  5
rating by Glenn Gillette (Razorman)
"Great rates and easy to bundle. Took less than 30 minutes to get everything set up and I was very pleased with the service."
We responded:
"Glenn, thank you so much for leaving us a wonderful review of our Auto and Renters insurance here at Michael Schanne State Farm. Grace is a great team member who strives every day to provide outstanding service, coverage, and price. Michael Schanne State Farm provides a wide variety of insurance including Auto, Home, Renters, Life, Pet and more. We are looking forward to serving your insurance needs for many more years! Thank you from all of us at Michael Schanne State Farm Insurance."
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Brooke

August 8, 2025

5  out of  5
rating by Brooke
"The Set up process was very smooth, Ian Heady was great with answering all the questions I had."
We responded:
"Brooke, thank you for the 5 Star Review! We are so glad you chose us for your insurance needs here at Michael Schanne State Farm insurance in Middletown, Ohio. Ian does an amazing job educating and informing our customers on the many options they have when it comes to their insurance needs. Thank you again for taking the time to recognize Ian and all of us here at Michael Schanne State Farm Insurance where we can help with you with your Auto, Home/Renters, Life, and other insurance needs."
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Jessica Propps

August 4, 2025

5  out of  5
rating by Jessica Propps
"Everyone is so polite and friendly. The agent was able to get my insurance down to a fourth of what I was paying."
We responded:
"Hi Jessica, we strive to provide everyone with exceptional coverage at a fair price so you are covered when you need it! Our team will take all the time needed to explain everything to you in an easy to understand way and help protect your Car, Home, and Life with exceptional insurance here at Michael Schanne State Farm Insurance. We are thrilled to have you as a customer and look forward to working with you for many years."
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Melissa Messer

August 1, 2025

5  out of  5
rating by Melissa Messer
"My experience has been wonderful there always friendly and letting me know on my disability check that I can get more for the money on car insurance an now other things I appreciate them"
We responded:
"Thank you Melissa! Thank you so much for your kind words! We're delighted to hear that our team has been friendly and helpful in guiding you to get the most value from your disability check, especially with your car insurance and other insurance products here at Michael Schanne State Farm Insurance here in Middletown. We truly appreciate your trust and look forward to continuing to support you!"
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Max Renay-Lopes

July 29, 2025

5  out of  5
rating by Max Renay-Lopes
"Ian Heady was a fantastic sales representative. He guided me through the process efficiently but with thorough explanations of everything. Very knowledgeable and was super responsive. I would strongly recommend him to anyone looking for insurance."
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that Ian provided you with thorough guidance and exceptional service throughout the process. Your recommendation means a lot to us and to Ian. We'll be sure to share your kind words with him! If you ever need anything else, we're here to help. At Michael Schane State Farm Insurance we strive to provide you with outstanding service and support at a fair price on your Auto, Renters, Home and Life Insurance. We look forward to working with you for many more years!"
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Evan Hardy

July 25, 2025

5  out of  5
rating by Evan Hardy
"Ian Heady facilitated the quoting process in a manner that was both frictionless and honestly quite enjoyable. I would highly recommend working with Michael and his team if you're looking to get covered."
We responded:
"Evan thank you for your review and recognizing everything Ian does for our customers every day! At Michael Shawnee State Farm, we try our best every day to protect customers from the unexpected and be there when they need us most at a fair price. Through our auto home and Life Insurance products we deliver on that promise every day. Thank you for being a customer of Michael Shawnee State Farm Insurance."
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Destiny Bird

July 22, 2025

5  out of  5
rating by Destiny Bird
"Ian Heady was so very helpful"
We responded:
"Destiny, thank you for your review of Michael Schanne State Farm Insurance. We strive to provide five-star service and competitive pricing and help educate customers on their insurance in a fast and friendly manner. Ian is well versed in all types of insurance, Home, Auto, Life, Business and others and we look forward to working with you for many years! Thank you again for your review."
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Peyton Stout

July 20, 2025

5  out of  5
rating by Peyton Stout
"I’ve been so happy with Michael and his team. They go above and beyond to explain insurance in simple terms and in a way that is friendly. I’ve been insured many other places but Michael and his team are the best."
We responded:
"Thank you for the review! With every customer at Michael Shawnee State Farm Insurance, we tried to deliver outstanding service, a personalized approach and a fair price in order to get you the best coverage for auto home and Life Insurance. Thank you again for your 5 star review!"
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Brenda Allen

April 29, 2025

1  out of  5
rating by Brenda Allen
"My experience with my home owners insurance: I am absolutely beat down due to the incapability of State Farm Agent, Michael Schanne. We had a bad storm last April approximately and suffered heavy damage to our roof due to high winds, rain and neighbors trees breaking off and hitting our house. We've had tarps on our roof for almost a year waiting for State Farm to pay for the damage and repair to our roof. I've called the adjuster many times to usually get a voicemail to leave a message to which I do. My husband and I are in our middle to late seventies and on fixed income. My husband worked most of his life to get what we have and to be treated like this is beyond ridiculous. I had two strokes last February and I told the receptionist about it only to have Mr Schanne to bring that up to me when he asked for the date of the storm. " But weren't you just in the hospital He asked?How rude and demeaning was that? Like I'm incompetent! This angers me to no end and as a result moves us into filing a lawsuit against State Farm and Michael Schanne. I'm saying that if you want good service for your home owners insurance, they are not where you want to be. Run run run!"
We responded:
"Brenda, we appreciate you bringing this to our attention. It’s clear this has been upsetting, and we’re sorry for the frustration and disconnect you experienced. This isn’t how we want anyone to feel after working with us. Thank you for taking the time to share your experience with us. Your feedback is important, and we take your concerns seriously. We want to also clarify that while State Farm agents like our office are dedicated to assisting customers, we do not have a role in the claims decision-making process or how claims are settled. We do understand that you and your claim adjustor did speak directly over the phone yesterday 4/29/25 and you were provided with an update on the status of your claim. Those people are best suited to give you direction on your claim, its status, and what to do next. We have shared your feedback directly with our Claims leadership to ensure that your concerns are addressed and to improve their service moving forward. If you would like to discuss your claim further, or if there’s anything we can do to assist you, please feel free to reach out to your adjustor or us directly. We are all here to help. Thank you again for your feedback, and we wish you all the best. "
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Susan Cook

April 22, 2025

5  out of  5
rating by Susan Cook
"They were wonderful and did all we asked"
We responded:
"Susan, thank you so much for your kind words! We’re thrilled to hear that you had a wonderful experience with us at Michael Schanne State Farm Insurance. Our team is dedicated to meeting the needs of our clients, and it's great to know that we were able to fulfill your requests. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your trust in us for your auto, home, and life insurance needs!"